Privacy Policy

Information we collect

When you use Amunra Casino, we may handle information that identifies you or can reasonably be connected with your account, activity or device. The information we collect depends on how you use the website, the services you request and the checks that may be required before or during play. We try to collect information that is relevant to operating the service and meeting our responsibilities.

Account and identity information

This may include your name, date of birth, contact details, account login information, residential information and other details you provide when registering or updating an account. We may also collect information about your preferences, account settings, responsible gambling choices and communications with our support team.

Verification information

To confirm identity, age, eligibility or account ownership, we may request verification documents and related information. This can include identity documents, proof of address, information about the source or ownership of funds and details needed for security or anti-fraud checks. We only ask for information that is reasonably required for the relevant check, and it may be reviewed by service providers that help us complete verification.

Payment and transaction information

We may handle records about deposits, withdrawals, bets, wins, losses, account balances and other transactions connected with your use of the service. Payment information may be processed through payment providers. We may receive transaction details needed to confirm a payment, investigate a problem, prevent misuse and maintain accurate account records.

Technical, device and usage information

When you visit the website, we may receive technical information such as your IP address, browser type, device type, operating system, language settings, approximate location, session information and pages or features accessed. We may also collect information about how you interact with the website, including login activity, error reports and security events. Some of this information is collected through cookies and similar technologies.

Information from other sources

In some situations, we may receive information from payment providers, identity verification services, fraud prevention services, analytics providers or other parties involved in supporting the website. We may also receive information when another person contacts us about an account or when information is available to help us protect the service. We expect information received from these sources to be handled for legitimate service, security or compliance purposes.

How we use personal information

We use personal information for purposes connected with providing and managing the Amunra Casino service. The same information may be used for more than one purpose where this is reasonably necessary. Our main purposes include the following:

• Creating, maintaining and administering your account.
• Processing deposits, withdrawals and other account transactions.
• Providing website functions, customer support and important service communications.
• Confirming your identity, age, account ownership and eligibility to use the service.
• Carrying out security, anti-fraud, anti-money laundering and other risk checks where required.
• Detecting unusual activity, preventing unauthorised access and protecting players, the website and payment processes.
• Keeping accurate records of account activity, payments, communications and responsible gambling interactions.
• Understanding how the website is used so that we can maintain, troubleshoot and improve its performance.
• Sending marketing communications where permitted and where you have provided any consent that is required.
• Meeting legal, regulatory, tax, accounting, court or other official requirements that apply to the service.
• Responding to questions, complaints, privacy requests and other communications.

Some information is needed to open or operate an account. If you do not provide information that is reasonably necessary for verification, payment processing, security or legal compliance, we may be unable to provide a particular feature or continue providing the service. Where practical, we will explain why the information is needed.

Marketing communications

If you receive promotional emails, messages or other marketing communications, you can choose to stop receiving them. Marketing preferences can usually be changed through the relevant unsubscribe option, account settings or by contacting privacy support. Stopping marketing does not prevent us from sending essential messages about your account, transactions, security, verification or changes to the service.

Sharing information

We may share personal information where reasonably necessary to operate the service and fulfil the purposes described in this policy. This may include sharing information with payment providers, identity and age verification services, fraud prevention providers, technology and hosting providers, customer support services, professional advisers and other suppliers that help us run the website. These parties should only use information for agreed services or other lawful purposes.

We may also disclose information where we believe disclosure is necessary to protect a person, prevent fraud or misuse, investigate suspicious activity, enforce relevant terms, respond to a valid legal request or meet an applicable obligation. If the business or its assets are reorganised, transferred or acquired, information may also be handled as part of that process, subject to appropriate privacy requirements.

Cookies, security and retention

Cookies and similar technologies

Amunra Casino may use cookies and similar technologies to keep the website working, remember preferences, support secure logins, understand website use and improve performance. Some cookies are necessary for core functions, while others may help with analytics, personalisation or marketing. The information collected through these technologies may be linked with account or device information when this is needed for the relevant purpose.

You can manage or restrict cookies through your browser settings. Your browser may allow you to delete existing cookies, block certain categories or receive a notification before a cookie is stored. If you block cookies, some website features may not work correctly, and preferences may not be saved. Cookie controls do not necessarily remove information already collected for account, security or transaction purposes.

Keeping information secure

We use reasonable administrative, technical and organisational measures intended to protect personal information from unauthorised access, loss, misuse, alteration or disclosure. These measures may include access controls, secure account processes, monitoring, verification procedures and restrictions on who can view information. No website, online account or electronic transmission can be guaranteed to be completely secure, so you should use a strong password, keep login details private and contact support if you believe your account has been accessed without permission.

Storage and retention

Personal information may be stored electronically by us or by service providers that support the website. Depending on the service used, information may be processed or stored in Australia or another country. Where information is handled by a provider, we expect appropriate safeguards and controls to be used.

We keep information only for as long as it is reasonably needed for the purposes described in this policy, unless a longer period is required or permitted. Some account, identity, transaction, security and communication records must be kept for a period required by law even after an account is closed. When information is no longer required, we may securely delete it, anonymise it or place it beyond active use, subject to technical, legal and operational requirements.

Children and age restrictions

The service is intended for people who are legally permitted to use online gambling services. We do not knowingly seek to collect information from children. If you believe that a child has provided personal information or created an account, contact privacy support so the matter can be reviewed and appropriate steps can be considered.

Your privacy rights and how to contact us

Depending on your circumstances and applicable privacy requirements, you may have rights relating to the personal information we hold about you. These rights are not always absolute and may be affected by security needs, legal obligations, the rights of other people, or the need to keep accurate records. We will consider each request carefully and may need to verify your identity before providing information or making an account change.

• Access: ask for information about the personal information we hold about you and, where appropriate, a copy of that information.
• Correction: ask us to correct information that is inaccurate, incomplete or out of date.
• Deletion: ask us to delete your personal information where there is no continuing reason for us to keep it. Deletion may not be possible for records that must be retained for legal, security, dispute, payment or other legitimate purposes.
• Marketing consent: withdraw consent to marketing communications or change your marketing preferences. This does not withdraw consent for processing that is necessary to operate your account or meet other obligations.
• Information about handling: ask general questions about how your information is collected, used, shared or retained.

Making a privacy request

To exercise your rights or ask a privacy question, contact support@amunracasino.wtf. Please describe your request clearly and include enough information for us to understand which account or records are involved. Do not send unnecessary payment details or sensitive documents in an initial message. We may ask for reasonable information to confirm that a request comes from the account holder or an authorised person.

We aim to respond within a reasonable timeframe. The time needed may depend on the nature and complexity of the request, the checks required and whether records must be collected from more than one system or service provider. If we cannot complete a request in full, we will generally explain the reason, subject to security, confidentiality and legal restrictions.

Changes to this policy

We may update this Privacy Policy when our services, information practices or privacy requirements change. The updated version will apply from the date it is made available on the website unless a different date is stated. We encourage you to review this page from time to time. If a change is important to the way we handle personal information, we may provide additional notice where appropriate.